Last Updated: August 14, 2026
Charger Access, LLC ("Charger Access," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email, phone number, address)
- Business information (company name, job title)
- Communication preferences
- Information you provide when contacting us for support
Automatically Collected Information
When you access our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Website usage data and analytics
- Cookies and similar tracking technologies
SMS/Messaging Data
If you opt-in to receive text messages from us, we collect:
- Your phone number
- Consent records (date, time, method of opt-in)
- Message delivery and response data
- Opt-out requests
Text messages are sent only to business contacts who represent current or prospective rural healthcare facility customers and who expressly opt in. Messages are limited to:
- Service and network status notifications
- Installation and service appointment confirmations
- Account alerts and important notices
- Funding program filing deadline reminders
- Customer support communications
We do not send marketing or promotional text messages. Messages are not sent to patients, are not clinical communications, and never contain Protected Health Information.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Respond to inquiries and provide customer support
- Send service-related communications
- Send marketing communications by email only, and only with your explicit consent. We do not send marketing or promotional text messages. Our text messaging program is limited to the message types listed in our Messaging Terms.
- Comply with legal obligations
- Protect against fraud and unauthorized activity
Information Sharing
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for any purpose.
Subject to that exclusion, we may share other information with:
- Service Providers: Third parties who help us operate our business. Text messaging opt-in data and consent are never disclosed to them.
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets. Text messaging opt-in data and consent are not transferred in any such transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. SMS consent records are retained for a minimum of 5 years.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing emails (see below for instructions)
- Withdraw consent for SMS messaging at any time by replying STOP (see below)
How to Opt Out of Marketing Emails
Marketing communications are sent by email only. You can opt out at any time:
- Click the "unsubscribe" link at the bottom of any marketing email, or email support@chargeraccess.com with the subject line "Unsubscribe."
How to Stop Text Messages
Our text messaging program is separate from marketing email and carries no marketing or promotional content. You can stop it at any time:
- Reply STOP to any text message from us. You will receive a confirmation and no further texts will be sent.
- Call us at 615.656.8151 or email support@chargeraccess.com.
- Help or questions: Reply HELP to any message, or email support@chargeraccess.com.
Contact Us
For privacy-related inquiries, or to reach the sender of our text messages, contact us at:
Charger Access, LLC 206 Gothic Ct, Suite 304 Franklin, TN 37067 Phone: 615.656.8151 Email: support@chargeraccess.com Website: chargeraccess.com/contact